Return Conditions:

With the exception of spare parts and second-hand products, you have the option to return a purchased item within 7 days from the date of purchase without stating any reason.

Return Procedure:

1. Initiate Return Request:

   • Prior to initiating the return process, please inform us of your return request through the designated return page on our website.
   • Upon receiving approval, proceed to the next steps.

2. Send the Product:

   • You are required to send the product back to our company within a maximum of 3 business days after receiving return approval.
   • If the product passes our inspection and is deemed suitable for return, the payment will be refunded.

Exceptions:

• The return process cannot be completed if the product packaging is damaged, used, or has lost its marketable features.
• Physical damage to the product also disqualifies it from the return process.
• Only the cost of the product will be refunded during the return process.
• All accompanying documents, gifts, extra items, or promotional coupons must be returned; otherwise, the corresponding amount will be deducted.

Shipping Fee:

• Shipping fees for return processes are the responsibility of the customer.

Wire Transfer/ACH Payments:

• For wire transfer or ACH payments, the consumer must provide bank account information for the return process.
• The return transaction will be processed via wire transfer or ACH to the provided account, following specified procedures.

Card Payments:

• In the case of returning goods and services paid by card, cash payments to the buyer are not possible due to the agreement with the bank.
• The seller will perform the return transaction through relevant software.
• The buyer is obliged to pay the relevant amount to the bank in cash or by offset, as per the specified procedure.
• Refunds to a credit card will be processed by the bank after the seller has made a one-time payment to the bank, in accordance with the aforementioned procedure.